Shipping policy
Order Processing & Dispatch
We process and dispatch all orders within 2–3 business days after payment confirmation, keeping wait times short so customers can receive their purchased items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 days to arrive at most destinations. Delivery timelines are estimated and may vary depending on location and local customs clearance. You may select the rush shipping option at checkout if you require expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees or undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All applicable fees are the recipient’s sole responsibility. We recommend reviewing your local import regulations prior to ordering to avoid unexpected costs.
Packaging & Shipping Protection
We use durable, high-strength and shockproof packaging materials to protect items and maintain freshness during transit, specially suited for our fresh product range.
For high-value orders, optional shipping insurance is available at checkout, offering reliable protection and extra peace of mind during delivery.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you notice damage, leakage or severe deformation, take photographic evidence, refuse to sign for the parcel, and contact our team right away.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange appropriate return, exchange or after-sales solutions.
Customer Support
If you have any questions regarding shipping, customs or delivery progress, our support team is ready to assist you. Feel free to contact us anytime via email: info@grayctro.shop or phone: +64 22 725 1839 for prompt guidance.
Thank you for choosing GRAYSON REID UNDERWOOD! We continually refine our logistics services to deliver a faster, safer and worry-free shopping experience for all customers.